:root{--bg:#f5f7fb;--panel:#fff;--text:#152033;--muted:#667085;--line:#e6eaf2;--brand:#2563eb;--brand2:#1d4ed8;--danger:#dc2626;--warning:#d97706;--success:#059669;--shadow:0 18px 45px rgba(15,23,42,.08)}
*{box-sizing:border-box}body{margin:0;background:linear-gradient(135deg,#edf4ff 0,#f8fafc 44%,#f7f7fb 100%);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",Arial,sans-serif}.shell{max-width:1480px;margin:0 auto;padding:28px}.hero{display:flex;align-items:center;justify-content:space-between;gap:22px;margin-bottom:18px;padding:26px 30px;border:1px solid rgba(37,99,235,.12);border-radius:28px;background:rgba(255,255,255,.78);box-shadow:var(--shadow);backdrop-filter:blur(14px)}.eyebrow{margin:0 0 8px;color:var(--brand);font-size:12px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.hero h1{margin:0;font-size:32px;letter-spacing:-.03em}.hero-copy{max-width:720px;margin:10px 0 0;color:var(--muted);line-height:1.7}.hero-actions{display:flex;gap:10px;flex-wrap:wrap}.btn{display:inline-flex;align-items:center;justify-content:center;min-height:40px;padding:0 16px;border:0;border-radius:13px;background:var(--brand);color:#fff;font-weight:800;text-decoration:none;cursor:pointer;box-shadow:0 10px 22px rgba(37,99,235,.22)}.btn:hover{background:var(--brand2)}.btn.ghost{background:#eef4ff;color:#1d4ed8;box-shadow:none}.notice{margin:14px 0;padding:14px 16px;border-radius:16px;border:1px solid var(--line);background:#fff}.notice.success{border-color:#bbf7d0;background:#f0fdf4;color:#166534}.notice.danger{border-color:#fecaca;background:#fff1f2;color:#991b1b}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0}.metrics article{padding:18px;border-radius:22px;background:#fff;border:1px solid var(--line);box-shadow:0 12px 30px rgba(15,23,42,.05)}.metrics span{display:block;color:var(--muted);font-size:13px}.metrics strong{display:block;margin-top:8px;font-size:30px}.metrics .danger strong{color:var(--danger)}.metrics .warning strong{color:var(--warning)}.metrics .success strong{color:var(--success)}.workspace{display:grid;grid-template-columns:minmax(420px,520px) 1fr;gap:18px;align-items:start}.panel{background:rgba(255,255,255,.88);border:1px solid var(--line);border-radius:26px;box-shadow:var(--shadow);overflow:hidden}.panel-head,.detail-header{display:flex;justify-content:space-between;gap:16px;padding:22px 24px;border-bottom:1px solid var(--line)}h2,h3{margin:0}.panel-head p{margin:6px 0 0;color:var(--muted)}.filters{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:18px 20px;border-bottom:1px solid var(--line);background:#fbfcff}.filters label,.action-box label{display:flex;flex-direction:column;gap:6px;color:#475467;font-size:13px;font-weight:700}.filters input,.filters select,.action-box input,.action-box select,.action-box textarea{width:100%;border:1px solid #d9e1ef;border-radius:12px;background:#fff;padding:11px 12px;color:var(--text);outline:none}.filters input:focus,.filters select:focus,.action-box input:focus,.action-box textarea:focus,.action-box select:focus{border-color:#93c5fd;box-shadow:0 0 0 4px rgba(37,99,235,.08)}.filters .btn{grid-column:span 2}.complaint-list{max-height:720px;overflow:auto;padding:14px}.complaint-card{display:block;margin-bottom:10px;padding:15px;border:1px solid var(--line);border-radius:18px;background:#fff;text-decoration:none;color:inherit;transition:.15s}.complaint-card:hover,.complaint-card.active{border-color:#93c5fd;box-shadow:0 12px 28px rgba(37,99,235,.12);transform:translateY(-1px)}.card-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.pill{display:inline-flex;align-items:center;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:800}.pill.danger{background:#fee2e2;color:#991b1b}.pill.warning{background:#fef3c7;color:#92400e}.pill.success{background:#dcfce7;color:#166534}.pill.muted{background:#f2f4f7;color:#475467}.trade{margin-top:9px;font-family:"SFMono-Regular",Consolas,monospace;font-size:13px;color:#344054;word-break:break-all}.reason{margin-top:8px;color:#101828;font-weight:700;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.meta{margin-top:8px;color:var(--muted);font-size:13px}.pagination{display:flex;align-items:center;justify-content:center;gap:12px;padding:14px;border-top:1px solid var(--line)}.detail-panel{min-height:620px}.detail-header h2{margin:3px 0 8px;font-size:24px}.detail-header p:last-child{margin:0;color:var(--muted);line-height:1.7}.info-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:20px 24px}.info-grid div{padding:14px;border:1px solid var(--line);border-radius:16px;background:#fbfcff}.info-grid span{display:block;color:var(--muted);font-size:12px;margin-bottom:6px}.info-grid b{word-break:break-all}.subsection{padding:0 24px 20px}.subsection h3{margin:0 0 12px}.images{display:flex;gap:10px;flex-wrap:wrap}.images img{width:126px;height:126px;object-fit:cover;border-radius:16px;border:1px solid var(--line)}.timeline{display:grid;gap:10px}.timeline article{padding:14px;border-left:4px solid #93c5fd;border-radius:12px;background:#f8fafc}.timeline time{display:block;margin-top:4px;color:var(--muted);font-size:12px}.timeline p{margin:8px 0 0;line-height:1.7}.actions-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding:20px 24px 24px;border-top:1px solid var(--line);background:#fbfcff}.action-box{display:grid;gap:10px;padding:16px;border:1px solid var(--line);border-radius:18px;background:#fff}.action-box h3{font-size:16px}.check{flex-direction:row!important;align-items:center}.check input{width:auto!important}.empty{padding:30px;color:var(--muted);text-align:center}.detail-empty{padding:80px 24px}.detail-empty h2{color:var(--text);margin-bottom:8px}
@media (max-width:1100px){.workspace{grid-template-columns:1fr}.complaint-list{max-height:none}.hero{align-items:flex-start;flex-direction:column}.metrics{grid-template-columns:repeat(2,1fr)}}
@media (max-width:680px){.shell{padding:14px}.hero{padding:20px;border-radius:20px}.hero h1{font-size:26px}.metrics,.filters,.info-grid,.actions-grid{grid-template-columns:1fr}.filters .btn{grid-column:auto}.workspace{gap:14px}.panel{border-radius:20px}.panel-head,.detail-header{padding:18px;flex-direction:column}.info-grid,.actions-grid,.subsection{padding-left:18px;padding-right:18px}}